KFC has addressed concerns after a NSW customer shared a photo of their discoloured chicken on social media, claiming it was “mold”.
KFC Australia has responded after a patron found a piece of discoloured chicken and claimed it looked like “molded” – with the fast-food giant stating it was “not harmful”.
A customer became concerned after buying a box of popcorn chicken at restaurant in Ballina, northeast NSW and noticing something unusual with the fried chicken.
But after airing their worries on social media, sharing two photos of the popcorn chicken with visible gray patches, KFC a public explanation to worried diners.
“We’re sorry for this customer’s experience but can confirm that the coloring found on the chicken was not mold or anything harmful,” a spokesperson for the chicken franchise told news.com.au.
They added that the customer was given a replacement item, and that if anyone else ever found something similar, they were more than welcome to ask for the chicken to be replaced.
The explanation was shared after the NSW customer’s Facebook post began garnering attention after they shared snaps of the affected menu item.
Alongside the pictures, the person wrote: “I went to KFC Ballina Fair yesterday to get some popcorn chicken for lunch before returning home,” Yahoo reported.
“I had already eaten a few pieces before I saw it – a piece of mold partly squashed chicken.”
The customer then called the establishment “dirty” and said they would never eat at the fast food outlet again.
The incident comes after KFC announced earlier this month that customers in NSW, Victoria, Queensland, the ACT and Tasmania may have a “temporary blend” of lettuce and cabbage in their meals as a result of a nationwide shortage caused by floods on the country’s east coast.
While not everyone was happy with the change, many regulars said they didn’t notice a difference as their favorite products still tasted the same.
However one disgruntled customer took to TikTok to declare they’re “not happy Jan” over the controversial change.
The user – whose clip drummed up more than 15,000 likes and over 500 comments – overlaid a video of Deborah Kennedy’s iconic Yellow Pages ad that featured the slogan.
Dozens of people in the comments echoed the sentiment, writing that “no one likes cabbage”.
“Cabbage is bitter,” one complained, while another wondered, “First the tomato now the lettuce?! What’s next, cheese?”
One user who identified themself “as a KFC employee” apologised for the cabbage and lettuce mix, writing “it’s because of the floods, we’re sorry :(“.